The official WhatsApp Business Cloud API connection is currently an internal AgentCore pilot. An internal administrator has connected a company WABA and number through Meta, and an inbound event has been handled in the CRM.
External self-service onboarding, outbound replies from the CRM, linking WhatsApp conversations to counterparty cards and customer-configured automation require separate production acceptance. They are not generally available today.
A WABA and phone number belong to the connected company. AgentCore provides software on its behalf. The dedicated WhatsApp page and Privacy Policy explain the status and handling of data in more detail.