Data Deletion

Email the monitored address below. Include the administrator email, organisation name and, if known, the WABA ID so we can locate the account. Do not send a password, verification code, or access token.

An authorised administrator or another person who can prove authority over the company account may request disconnection and deletion of company data. We verify that authority before acting.

We match a company request to its registered administrator and confirm authority through a known contact channel. Another representative may be asked for proof of authority, never for a password, verification code or token. For a person whose conversation is in the pilot CRM, we identify the relevant business and coordinate the request with it.

If your conversation is stored in a business customer’s CRM, email us with the business name or number and enough context to locate the conversation. We accept the request and coordinate it with the relevant business customer. Do not send sensitive message content unless needed to locate the record.

The product owner records and verifies the request. If requested, the integration is disabled. The affected CRM records, files, queues, caches, logs and backups are identified; deletion or anonymisation is planned and checked before execution. We then verify the result and tell the requester what was removed and what remains for a documented reason. AgentCore deletion does not remove a Meta or WhatsApp account or Meta-held data.

The internal pilot does not yet have a fixed completion deadline or automatic backup expiry. After verification, the product owner provides an individual update on the scope, required steps and result. Numeric deadlines for external SaaS customers will be published when the corresponding process is operating.

A restricted-access PostgreSQL backup is made before production API deployments. Older manual backups also exist. No automatic maximum backup lifetime is currently configured. Removing data from the live database does not immediately remove it from existing backups; the requester is informed about backup handling and any exceptions in the response.

Deleting data from AgentCore does not itself delete your Meta or WhatsApp account or data held by Meta.