Your WABA and phone number
Internal pilotAn internal administrator connects the pilot WABA and number through Meta. External customer onboarding is not generally available.
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Who it is for
Companies that communicate with their customers and suppliers through their own WhatsApp Business account.
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Capabilities and current status
Conversations in CRM
Internal pilotInbound messages from the pilot WABA are handled in the CRM. Outbound replies and external customer operation still need production acceptance.
Counterparty context
PlannedLinking WhatsApp conversations to counterparty cards requires production verification before release.
Company rules and automation
PlannedCustomer-configured WhatsApp automation is planned; the internal pilot uses limited service notifications.
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How it works
In the internal pilot, an authorised administrator connects the company account through Meta and assigns CRM access. External business onboarding requires a separate release and verification.
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Typical conversations
Customer enquiry
In the internal pilot, an incoming customer message is recorded for CRM handling. Outbound replies and any follow-up rule require separate production verification.
Supplier coordination
An incoming supplier message can enter the pilot inbox. Linking that conversation to counterparty records and automating requests, approvals or notices require separate production checks.
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How WhatsApp data is used
In the internal pilot, AgentCore processes WhatsApp data to receive and display conversations in the CRM and support enabled service actions. The connected company controls its WABA, number and authorised CRM access.
Privacy Policy →06
Frequently asked questions
Who owns the WABA and number?
The connected business owns its WABA and phone number. AgentCore provides software to work with them on its behalf.
How is the account connected?
An authorised administrator uses the official Meta connection process where onboarding is enabled. Contact AgentCore to confirm availability for your company.
Who can see messages?
Authorised CRM users with access to the relevant company conversations. The company controls its users and access.
How can we disconnect?
An authorised administrator can request disconnection using the contact address below. We verify the request against the company account.
Where can we request deletion?
See the Data Deletion page for a request path that does not require logging in.
Data Deletion →07
Service provider
AgentCore / Contact
Discuss access ↗Discuss access
Tell us which organisation you represent and what work you want to coordinate. We will explain current access and the relevant product status.