AGENTCORE / LEGAL
Terms of Service
Last updated: 2026-09-26
These terms describe access to AgentCore by a business customer. Specific commercial terms agreed with a customer apply where relevant.
Parties and service
The legal provider identified below supplies AgentCore, a SaaS/CRM service. An authorised business customer may connect its own WhatsApp Business Account (WABA) and phone number through Meta when the connection is enabled for its account.
Customer account and users
The customer connects an account and number it is entitled to use, appoints authorised users, and manages their access. It must keep administrator credentials secure.
Customer responsibilities
The customer is responsible for the legality of its contacts, messages, recipient consent, campaigns and templates. It must follow applicable law and Meta and WhatsApp rules. The customer chooses recipients, message content and automation settings.
AgentCore instructions
AgentCore processes company data and performs service actions within the customer’s settings and instructions, subject to the Privacy Policy.
Access and support
The customer may contact the provider using the monitored address below for access or support questions. Availability, payment and service levels are governed only by a separate agreement where one exists.
Disconnection and end of use
An authorised customer administrator may request disconnection of its WhatsApp integration or stop using the service. Data access and deletion requests follow the Privacy Policy and Data Deletion instructions. Disconnecting AgentCore does not itself close a Meta or WhatsApp account.
Changes
The current version is published on this page with the date below. Material changes affecting customers are communicated through the service or the registered contact.