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AgentCore platform / Communications

Bring business conversations into the work around them.

Authorised teams can work with incoming conversations, office correspondence and connected channels in AgentCore. What appears in a workspace depends on its connections and permissions.

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01

Product areas

01

Conversation inbox.

Review messages in the channels enabled for the organisation.

02

Business correspondence.

Register and process incoming and outgoing correspondence with responsible people and related work where supported.

03

Channel setup.

Mailboxes and other channels are managed for authorised users. Microsoft 365 and telephony must be described only after their exact live scenarios are checked.

04

WhatsApp Business.

The official WABA Cloud API connection is an internal pilot. Link to `/whatsapp-crm` for its separate status and data explanation.

02

Explore related areas

Business Workflows | AgentCorePlatformDiscuss access
AgentCore / Contact

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Tell us which organisation you represent and what work you want to coordinate. We will explain current access and the relevant product status.

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